PRIVACY POLICY

Welcome to Pocketdiets . We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website, www.pocketdiets.in

Information We Collect

Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you register on our site, place an order, or subscribe to our newsletter.

Non-Personal Information: We may collect non-personal information such as browser type, device information, and IP address to enhance your experience on our site.

How We Use Your Information

To Provide Services: We use your information to process transactions, manage your account, and provide customer support.To Improve Our Website: We use non-personal information to analyze site usage and improve our website's functionality and user experience.To Communicate with You: We may use your contact information to send updates, promotions, and other relevant communications.

Data Protection

Security Measures: We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure.

Third-Party Services: We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third parties who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.

Cookies

We use cookies to enhance your experience on our site. Cookies help us understand how you use our site and enable us to provide personalized content and advertisements.

Your Rights

Access and Correction: You have the right to access, update, or correct your personal information at any time.

Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have any questions about this privacy policy, please contact us at POCKETDIETS@GMAIL.COM

Terms & conditions

You are consulting with a Nutritionist. The Information obtained during your session(s) with our nutritionist, can not replace or substitute for the services of your physitian / doctor.
This is healthcare and not a business. The money you pay is for our time, something we treat as a precious commodity. The time we invest is irreversible, hence we choose to make the most of it in our relationship with you to understand your ailments and to give you best results possible.
Our timings are from 10.00 am- 9.00 pm IST & you are requested to ask your queries (on text/call) in this timings only as our team also have their families & we do not want them to work tirelessly for us. We respect our employees & clients equally so its always better to follow these timings. If you are a non-residential client they we can set different timings based on your time zones
We will not tolerate a poor attitude, absurd, rude language and lack of respect as it becomes a seriously limiting factor in your healing and our relationship. We respect you and value you and have the same expectations from your end, so we can do what we do best. Please consider this point seriously before you decide to join.
Some ailments take longer to heal illness and weight problems develop over the years and it is unrealistic to expect a miracle in within a week or 1 month. Results may vary from person to person.
Our relationship is based on coaching educating and truly being there for you. Ask questions seek logic as much as you need to. But do not expect us to teach you nutrition science. We have qualified team of dietitian's & they do their work best. Its not possible to make you understand the diet science in few weeks which they have learned in years.
We do not force you to take any supplements, although we may make suggestions and recommendations based on what we feel is what you need and best for you.
You commit to strictly follow this program for the period as directed without cheating.
You commit to take responsibility for your own actions and understand that the dietitian can not control what you consume.
Its your sole responsibility to save/preserve your diet plans given by our dietitian's. We can save your data upto 1 month after finishing your program. After 1 month of finishing your program we can not help in getting back your diet plans.
Our diet plans, content, any material we share is our intellectual property & we reserve all the rights. You are not allowed to share any material that is provided by us to anyone neither anyone have any right to use this material for their own benefit.
Payments: You agree to make full payment at the start of the program.
We do not guarantee any kind of results. We all are aware that everyone has a different body structure and metabolism so, weight loss might happen for few and inch loss might happen for others. Pocketdiets does not make any claims for guarantee of weight loss and thus the payment is non-refundable. No such requests will be entertained to refund the payment.
Upgrades: A program once enrolled in, can only be upgraded within the first week from the start date. Downgrades are not allowed.
Transfers: If, for a medical or other emergent reason, you are not able to continue the program, you can transfer it to a friend or a family member without any extra cost. No multiple transfers.
Missed appointments: If you miss your appointment and do not notify us, it is your responsibility to reach out to us and reschedule your next appointment.
Refunds: Once you have paid for a program, then no refund policy applies. Due to the nature of services involved, no refund is provided, under any circumstances.

Shipping Policies

We understand that getting your items quickly is important to you, so we make every effort to process your order swiftly. Below you will find the details of our shipping policy.

Order Processing

- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

- Shipping charges for your order will be calculated and displayed at checkout.
- Standard shipping typically takes 3-5 business days from the time of dispatch. We start deliveries within 3 working days of receiving your order.
- Expedited shipping options are available and will be presented at checkout.

Shipment Confirmation & Order Tracking:
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:
- Pocketdiets.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:
-Pocketdiets.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:
- We currently ship outside [your country]. However, the availability of international shipping varies depending on the destination. Please check at checkout to see if we ship to your country and what the costs will be.

Returns Policy:
- Our Return & Refund policy provides detailed information about options and procedures for returning your order.

For more information, questions, or concerns regarding our shipping policy, please contact us at pocketdiets@gmail.com

Refund & cancellation policy

Pocketdiets offers the most efficient and effective diet plans for their clients & most of them have received tremendous results in terms of weight loss, inch loss, betterment of health. Though results may differ from person to person & this is just a suggestive plan and do not guarantee anything.
We all are aware that everyone has a different body structure and metabolism so, weight loss might happen for few and inch loss might happen for others. This involves a complete lifestyle change for you to have a good weight loss as weight loss does not happen overnight. If the client does not follow the plan, or still consumes junk food along with the plan, or binge eats to satisfy his cravings, Pocketdiets does not make any claims for guarantee of weight loss and thus the payment is non-refundable. No such requests will be entertained to refund the payment.
Cancelation of the plan can only happen before starting the services i.e. prior of sharing the diet plan from the dietitian. Cancellation (or any kind of) refund can only transfer via bank transfer within 7 working days. The Client must start the program within 1 Month from the date of making the payment. After that Company reserves the right to forfeit the amount paid by the Client.
Upgrades: A program once enrolled in, can only be upgraded within the first week from the start date. Downgrades are not allowed.
Transfers: If, for a medical or other emergent reason including pregnancy, we can pause your program for upto 2 years or if you are not able to continue the program, you can transfer it to a friend or a family member. (Tests & diagnostic reports are mandatory in such cases)
Breaks: You can not put your program on hold more than 1 time- in 8 weeks program, 2 times- in 16 weeks program, 3 times- in 25 weeks program. The duration of the break shall not exceed than 7 days
If you are not completely satisfied with the services or diet plans, you may discontinue our services at any point of time. Having said that, being a dietetics consulting firm, we do not offer any refund if you may want to do away with our services at any given time. But we always welcome your worthy suggestions to make necessary improvisations in availing the best possible dietetics and nutrition-related services to our clients.
We request everyone to go through our website before making the payment. If you proceed with the payment we will assume that you have gone through all the policies stated by us & you accept all our terms & conditions, refund policies.

Payment policy

No part payments are accepted.
The website provides you the ability to pay online through a third-party payment gateway for some of the Services available on the Website.
If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. Pocketdiets shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorisation for any transaction, for any reason whatsoever.
Payments: You agree to make full payment at the start of the program.